Would you like to re-think and revive your retail ecosystem?
We’ll help you identify your core experience strategy in 3 key areas; brand, team and customers and drive exponential growth across your store network.
Having an on-brand experience strategy will:
We help retailers transform their store networks in 4 main ways;
Through assessment, strategic advisory, training and producing bespoke events for you.
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Read MoreIn this FREE guide, we’ll show you how to build a solid plan of waking up, re-engaging customers and bringing them back to visit you in-store! Enter your details below and we will send it to your inbox!
We believe experiential retailing and in-store events are the number one opportunity for retailers in 2024.
If you have been busy training & compensating customers to shop online and ensuring similar brand experiences across all channels, your in-store experience has most likely suffered.
We locally manage, market and create LIVE in-store events for your store based on your existing branding.
One of the biggest issues I see in customer experience today is a mismatch between “the retail brand” and “the experience”. However, using a customer experience compass (metaphorically) can help inform which experiences you should invest in and which ones you should leave alone. Since psychology is all about understanding how people behave, feel…
DetailsBricks are back, baby! These award-winning retailers are using their physical storefronts to not only enamour and engage customers but to connect with their customer community in profound and experiential ways. Global Experience Study Recently, the Freeman Global Brand Experience Study found that if data is the fuel that powers the marketing mix, then experience and…
DetailsUnderstanding your brand archetype is critical in engineering cohesive and positively delightful customer experiences. It’s important to clearly understand which customer experiences make sense for your brand personality and which ones – despite being ‘on-trend’ – you should stay clear of. Customer Experience is not about trends – it’s about revealing and bringing your…
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