Experience Strategy for Multi-Store Brands

Would you like to re-think and revive your retail ecosystem?

 

We’ll help you identify your core experience strategy in 3 key areas; brand, team and customers and drive exponential growth across your store network.

 

Having a fit for purpose experience strategy will:

  • increase profitability
  • produce higher performing stores
  • improve customer experiences, sales and advocacy
  • foster high performing teams and innovation

 

We help retailers transform their store networks in 4 main ways;

Through Strategic Advisory, Assessment, Training and by Implementing for you.

Some of our talented Rockstars (expert facilitators)
Lalita Lowe
Signature Uniform

As women most of us wear only 20% of the clothes we have in our closet. We gravitate towards a small percentage of pieces which are made up of the shapes, colours…

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Kristi Dots
Style Liberation

Learn the secret to packing smart and looking stylish on your next holiday. More garments don’t mean more outfit options, in life or travel (quite the opposite in fact). It also equals excess baggage…

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Sam Buckby Smarter Homes Workshop Facilitator
The Smarter Home Show

Get the skinny on bringing all your connected devices together in your home. Join our Smart Home expert Sam Buckby from SMARTER BUILDINGS…

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Leah Williamson
Discover Keto

Discover Keto and low carb eating through our expert Leah Williamson. She’ll get you started on everything you need to know in Keto…

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Get the ultimate guide to getting more people into your store

In this FREE guide, we’ll show you how to build a solid plan of waking up, re-engaging customers and bringing them back to visit you in-store! Enter your details below and we will send it to your inbox!

Increase Footfall Traffic
Clever Retailing
Market disruptions in retail lead to opportunities

We believe experiential retailing and in-store events are the number one opportunity for retailers in 2022.

If you have been busy training & compensating customers to shop online and ensuring similar brand experiences across all channels, your in-store experience has most likely suffered.

We locally manage, market and create LIVE in-store events for your store based on your existing branding.

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What's On Show

Inspire, educate and engage with customers ‘on brand’ right inside your store.

Our unique events feature some of Australia’s most talented experts, authors and thought leaders.

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Rockstar Academy

Have something special to share? We’re always looking for experts, authors and presenters.

Rockstar Academy can have you up and presenting in just 7 weeks with some of Australia’s biggest retailers.

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Rockstar Blog

If you love customer experience, retailing trends, community and technology this is the right place for you.

Learn more about our who our Rockstars are, hosting events in-store and experiential retailing.

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Think you might be Rockstar Material? Training & Auditions are coming up in May 2022 in Brisbane & late July in Sydney and Melbourne.

Why understanding your archetype is crucial for customer experienc

Why Understanding Your Archetype is Crucial for Customer Experience

Understanding your brand archetype is the first step in engineering cohesive and positively delightful customer experiences.  It’s important to clearly understand which customer experiences make sense for your brand personality and which ones – despite being ‘on-trend’ – you should stay clear of.   Customer Experience is not about trends – it’s about revealing and…

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Customer Experience Compass

Discover Your Secret Customer Experience Compass

One of the biggest issues I see in customer experience today is a mismatch between “the retail brand” and “the experience”. However, using a customer experience compass (metaphorically) can help inform which experiences you should invest in and which ones you should leave alone.   Since psychology is all about understanding how people behave, feel…

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Customer Experience, Brand Archetypes

Using Psychology to Simplify Your Customer Experience

Let’s face it; using the term “customer experience” can be like opening up a can of worms in retail. For some, it’s simple, but it’s incredibly complicated for others. Since psychology is all about understanding how people behave, feel and think, it’s a great place to turn when delivering the best experience for our beloved…

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Brands We Work With
Myer
Betta Home Living
NRA
The Good Guys
Harvey Norman
JLL